1. Returns and Refunds:

We want you to be satisfied with your purchase from Lyxon. If you are not entirely happy with your order, we offer a [X]-day return policy, starting from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Request a Refund:

To initiate a return and request a refund, please contact our customer support at [Contact Email]. Provide your order number and the reason for the return. Our support team will guide you through the return process.

3. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a defective or damaged item. We recommend using a trackable shipping method for returns to ensure the package reaches us.

4. Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [X] business days.

5. Non-Refundable Items:

Certain items are not eligible for a refund, including personalized or custom-made products.

If you have any questions or concerns regarding our refund policy, please contact us at [Contact Email].